Form Configuration

Edit the form on Manage Forms page and select the Freshdesk Integration Settings tab to access registration parameters.

Create Ticket#

Enable to automatically create the new ticket on form submission.

Select the field which you want to be mapped as customer email.

Select the default agent assigned to new tickets.

Set the default ticket group.

Set the default ticket type.

Set the default ticket status.

Set the default ticket priority.

Set the default ticket source.

Assign tags to the ticket.

Map Freshdesk contact attributes to form fields.