Form Configuration
Edit the form on Manage Forms page and select the Freshdesk Integration Settings tab to access registration parameters.
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Create TicketEnable to automatically create the new ticket on form submission.
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Customer EmailSelect the field which you want to be mapped as customer email.
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AgentSelect the default agent assigned to new tickets.
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GroupSet the default ticket group.
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TypeSet the default ticket type.
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StatusSet the default ticket status.
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PrioritySet the default ticket priority.
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SourceSet the default ticket source.
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TagsAssign tags to the ticket.
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Fields MappingMap Freshdesk contact attributes to form fields.