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Form Configuration

Edit the form on Manage Forms page and select the Freshdesk Integration Settings tab to access registration parameters.

Create Ticket#

Enable to automatically create the new ticket on form submission.

Customer Email#

Select the field which you want to be mapped as customer email.

Agent#

Select the default agent assigned to new tickets.

Group#

Set the default ticket group.

Type#

Set the default ticket type.

Status#

Set the default ticket status.

Priority#

Set the default ticket priority.

Source#

Set the default ticket source.

Tags#

Assign tags to the ticket.

Fields Mapping#

Map Freshdesk contact attributes to form fields.