Common Issues

Admin page returns error after installation

Explanation: Magento requires to run update script.

Solution:

Execute console command:

php bin/magento setup:upgrade

Forms Settings returns 404 error

Explanation: Extension permissions are not applied.

Solution: Log out and log in again.

Extension is not installed after all files are copied

Explanation: Extension installation script wasn't triggered

Solution: Please check that you have correct file permissions for newly copied files. Incorrect permissions can block scripts from being executed.

Extension was installed but I don't see it in admin

Explanation: Admin role permissions don't allow you access extension functions

Solution: Please check your admin role permissions in System > User Roles and check required resources

"Error(s) occurred" message on form submission

Explanation: You may be forcing trailing slash in your .htaccess file and submission data is lost

Solution: Please add the following rule to your .htaccess file:

RewriteCond %{REQUEST_URI} !/webforms/