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Form Configuration

Edit the form on Manage Forms page and select the Freshdesk Integration Settings tab to access registration parameters.

Create Ticket​

Enable to automatically create the new ticket on form submission.

Customer Email​

Select the field which you want to be mapped as customer email.

Agent​

Select the default agent assigned to new tickets.

Group​

Set the default ticket group.

Type​

Set the default ticket type.

Status​

Set the default ticket status.

Priority​

Set the default ticket priority.

Source​

Set the default ticket source.

Tags​

Assign tags to the ticket.

Fields Mapping​

Map Freshdesk contact attributes to form fields.