Common Issues

Admin pages return errors or don't work correctly after installation / upgrade

Explanation: This is usually caused by Magento stored cache or Compilation mode enabled.


  1. Go to file includes/config.php

  2. Comment line

  1. If you still get error, rename file app/etc/local.xml and re-install Magento. It will NOT erase your site data but it may solve your problem

Cannot read property 'selectionStart' of null / el is null

Explanation: This is a common Magento bug when your editor is hidden.

Solution: Press button Show Editor and insert widget with the insert widget button button.

If it doesn`t help use this code as an example to insert web-form:

{{widget type="webforms/form" webform_id="1" template="webforms/default.phtml"}}

In this case WYSIWYG editor should be hidden or turned off

Forms Settings returns 404 error

Explanation: Extension permissions are not applied.

Solution: Log out and log in again.

Extension is not installed after all files are copied

Explanation: Extension installation script wasn't triggered

Solution: Please check that you have correct file permissions for newly copied files. Incorrect permissions can block scripts from being executed.

Extension was installed but I don't see it in admin

Explanation: Admin role permissions don't allow you access extension functions

Solution: Please check your admin role permissions in System > Permissions > Roles and check required resources.

"Error(s) occurred" message on form submission

Explanation: You may be forcing trailing slash in your .htaccess file and submission data is lost

Solution: Please add the following rule to your .htaccess file:

RewriteCond %{REQUEST_URI} !/webforms/