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Freshdesk Integration Add-on

Installation​

warning

You need to have WebForms Pro 3 installed prior to this add-on installation.

Install the package with commands:

composer require mageme/module-webforms-3-freshdesk
php bin/magento module:enable MageMe_WebFormsFreshdesk
php bin/magento setup:upgrade

Update​

Update the package with commands:

composer update
php bin/magento setup:upgrade

Remove​

Uninstall the package with command:

composer remove mageme/module-webforms-3-freshdesk

Sample forms​

You can import sample forms using Import Form in the Manage Forms page:

sample-forms.zip

System Configuration​

You can access the system configuration through the Stores > Configuration > WebForms admin page.

menu

Freshdesk Integration Add-on​

Freshdesk Domain​

Your Freshdesk domain which you connect to.

API Key​

Your API key which you get from your Freshdesk Profile settings.

Form Configuration​

Edit the form on Manage Forms page and select the Freshdesk Integration Settings tab to access registration parameters.

Create Ticket​

Enable to automatically create the new ticket on form submission.

Customer Email​

Select the field which you want to be mapped as customer email.

Agent​

Select the default agent assigned to new tickets.

Group​

Set the default ticket group.

Type​

Set the default ticket type.

Status​

Set the default ticket status.

Priority​

Set the default ticket priority.

Source​

Set the default ticket source.

Tags​

Assign tags to the ticket.

Fields Mapping​

Map Freshdesk contact attributes to form fields.