Zendesk Integration Add-on
Installation
You need to have WebForms Pro 3 installed prior to this add-on installation.
Install the package with commands:
composer require mageme/module-webforms-3-zendesk
php bin/magento module:enable MageMe_WebFormsZendesk
php bin/magento setup:upgrade
Update
Update the package with commands:
composer update
php bin/magento setup:upgrade
Remove
Uninstall the package with command:
composer remove mageme/module-webforms-3-zendesk
System Configuration
You can access the system configuration through the Stores > Configuration > WebForms admin page.
Zendesk Add-on
General settings that are required to connect Zendesk Support and Magento.
Zendesk Domain
The domain is your address (yourdomain.zendesk.com) within the Zendesk system.
Agent Email Address
Your registered email address in Zendesk system.
Agent Token
The token that you create in the Zendesk Admin > Channels > API page.
Form Configuration
Edit the form on Manage Forms page and select the Zendesk Integration Settings tab to access registration parameters.
Enable Zendesk Integration
Enable or disable Zendesk integration for the form.
Customer Email
Map Zendesk customer account email to the form email input.
If you leave at Default value the first found Email input type field will be used. If there is no Email input field in the form then the logged in customer email will be used instead.
Group
Default Zendesk support group for the new tickets.
Priority
The default priority for the new tickets.
Type
The default Zendesk type for the new ticket.
Followers
Zendesk followers for new tickets.
Tags
Specify tags for new tickets. Tags should be separated with the new line.